Application Support Engineer

Princeton, NJ | Contract to Direct Hire

Post Date: 07/13/2017 Job ID: 9553 Industry: Technology

Position:   Application Support 

Location:   Central NJ

Salary: Based on Experience

Status:   Contract to Hire, must be eligible to work for any Employer

Our Client in Central New Jersey is currently seeking a motivated Application Support Engineer for our Application Support team The successful candidate will report to the Application Support Senior Manager and provide level 2 and 3 Application Support to resolve the ongoing stream of customer support issues in a fast-paced environment. The Application Support Engineer will work closely with integrated team of Scrum Masters and Product Owners in an agile application development environment involving a diverse technology stack. This employee will resolve all Production Support issues as well as providing end-to-end support of assigned Information Systems including, but not limited to IIS, NODE.JS, ORACLE 12c, WEB API,  ASP.NET  and Custom-built applications. The candidate must be focused, hard-working, and self-motivated with ability to work normal hours and off-hours as needed, and coordinate activities associated with support model.

 

 

Responsibilities:

 
  • Act as part of 24/7 rotation in support of critical components of internally developed applications
  • Provide off-hours support of critical non-Production components and systems
  • Gain an understanding of the functionalities of applications being supported
  • Gain an understanding of the code base and able to provide fixes
  • Spot Support ticket trends and report them
  • Anticipate and address potential issues
  • Manage activities related to maintenance of the application systems that are running the daily operation of the firm
  • Implement production changes made in accordance with defined lifecycle methodology and risk guidelines
  • Effectively communicate and build relationships with business users and application developers
  • Work on resolving support issues according to their severities, priorities, and age to maximize response time and resolution effectiveness
  • Serve as a point of escalation and sustain effective communications with all stakeholders to maximize customer experience
  • Proactively identify recurring and/or challenging issues and drive resolution with product development team to facilitate continuous improvement

 

 

Qualifications:

 
  • Bachelor’ s degree in Computer Science or equivalent
  • Minimum of two  years of experience in Application Support/Product  Support
  • Experience with IIS Web Server, .NET, C#
  • Experience with Oracle  or any other RDMBS required
  • Experience using and supporting complex architecture environments consisting of custom applications and COTS
  • Knowledge of relational databases and client/server technologies
  • Proficient computer skills including working with Microsoft Office (Visio, Excel, Word etc.)
  • Strong written and oral communication
  • Strong analytic, organizational and problem-solving skills
  • Ability to learn quickly and adapt to change
  • Strong and collaborative work ethic; team oriented; high integrity
  • Expert and proven analysis, judgment, decision making, organizational, and planning skills working in an autonomous and proactive manner
  • Strong communicator and relationship builder with all levels of the organization, and ability to communicate technical issues to non-technical business colleagues
  • Passion and demonstrated ability for continuous process improvement
  • Ability to communicate technical issues to non-technical business colleagues

Preferred Qualifications:
  • Release Management experience
  • Application Security
  • Strong experience working directly with customers & ability to brainstorm concepts
  • Some experience in working on products that uses EDI, SOA and ERP is a plus.
  • Ability to work independently as well as a part of a team
  • Strong work ethic, critical thinker
  • Specific experience in the transportation industry is a plus
  • Applicable knowledge of the technologies used by the teams
  • Experience with Agile and Scrum\Kanban processes and methods is a plus

David Kowalski

Fun Facts: Musically inclined, die-hard Philly sports fan, and loves to cook and eat!

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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