Call Center/Help Desk Analyst

Philadelphia, PA | Contract

Post Date: 12/19/2017 Job ID: 9793 Industry: Technology

Title: Call Center Analyst

Duration: 1 + year

Location: Philadelphia, PA


Duties
  • Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
  • Interprets, evaluates and resolves if possible, telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by IT.
  • Analyzes simple to moderately complex inquiries and determines appropriate technical area or vendor to resolve problems.
  • Consults with the supervisor and IT professionals when the appropriate course of action is unclear.
  • Alerts the client community and team members when a major problem is suspected. Follows up on specific inquires or requests to ensure client satisfaction.
  • Reports problems with procedures and makes suggestions for improvements. Receives general supervision and is competent to work on own for most help desk activities.

Skills
  • Requires sufficient knowledge of IT operations, responsibilities, work flow processes and procedures to resolve most inquiries independently.
  • Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other IT staff.

Education

Associate degree in Computer Science or a related discipline, and at least two, typically four years experience in IT or an equivalent combination of education and work experience.

Required Skills:
  • CUSTOMER SUPPORT
  • OPERATIONS
  • WORK FLOW
  • HELP DESK
  • TELEPHONE


Minimum Degree Required: Completed High School (Diploma or GED)

Matthew Beers

Fun Facts: Previous Class A PGA Professional, poker fanatic, and fishing enthusiast.

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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