Desktop Support Engineer

Princeton, NJ | Contract to Direct Hire

Post Date: 10/17/2017 Job ID: 9685 Industry: Technology

Our Client in Princeton NJ is seeking Desktop Support Engineer to join their team.

This person   will be a very hands-on, member of the Tier 2 Desktop Support team and responsible for desktop and laptop configurations including Windows operating systems and software as well as other custom applications and mobile device management. Using effective verbal and written communication skills, strong customer service skills, high responsiveness, technical, and analytical skills, the Desktop Support Engineer will also manage projects, provide technical support including the maintenance and upgrading of IT equipment resources, supervise support personnel as required, and develop and maintain positive working relationships with our user community.   The Service Desk and Desktop Support team report directly to the Service Delivery Manager.

Responsibilities include:

  • Troubleshooting of incidents and service requests escalated from the Service Desk

  • Overseeing, escalating and collaborating on incidents and service requests with other teams including the Service Desk

  • Configuring and imaging laptop and tablet computing devices

  • Ordering, tracking and maintaining all IT equipment inventories and coordinating warranty services

  • Evaluate and test new hardware and software including operating systems

  • Diagnosing, troubleshooting, and resolving Microsoft Windows and Mac hardware and software problems

  • Providing end point management for all end-points in the enterprise as well as the assessment and optimization of end-user platforms through regular review of user needs

  • Maintaining all enterprise software by completing updates, security patches and installations

  • Simplifying the deployment of common applications and requests for service

  • Reviewing systems in a proactive manner in order to contribute to the further improvement of the IT support processes, improve user experience and cost-effectiveness.

  • Managing projects while providing timely project updates and status reports and delegating tasks as needed

  • Assisting with Active Directory administration

  • Implementing computer hardware standards, software roadmaps, software compatibility, system management tools and security standards

  • Delivering and maintaining up-to-date documentation on processes and procedures related to end user computing

  • Clearly communicating technical concepts to non-technical staff and end users both verbally and written

  • Instructing end users on the basic uses of approved hardware/software where applicable

Knowledge & Experience 

  • Bachelor' s Degree in computer science/information technology or related field

  • 5+ years’ experience in a similar role performing Windows IT customer support in a medium to large sized managed services environment

  • 5+ years’ experience of Windows OS administration, configuration, and troubleshooting

  • Working technical knowledge of Windows 7/8/10 operating systems, Microsoft Office 365, and OS imagining

  • Solid working knowledge of Internet standards and protocols (DNS, TCP/IP, etc.)

  • Excellent verbal and written communication skills

  • Experience leading a team

  • Proven troubleshooting expertise in PC, Windows, and Mac hardware and software

  • Knowledge of ITIL, certification is a plus

  • Understanding of client-side applications (Microsoft Office applications, FTP, Visio, etc.)

  • Experience with desktop virtualization is a plus

  • Mobile Device Management and troubleshooting experience

  • Antivirus, Anti-Malware and Anti-Spam

  • Project Management experience is a plus

  • Strong organizational and time management skills

  • Ability to handle multiple tasks and projects simultaneously

  • Strong analytical skills

  • Ability to adapt quickly to shifting priorities and work in a fast paced environment

  • Ability to work independently

  • Ability to asses a problem and to coordinate and execute solutions

  • Ability to determine timeline challenges early and be able to handle frequent interruptions

  • Ability to take responsibility for and ownership of deliverables through to completion

Jacqueline Mallonga

Fun Facts: Jumped out of a plane, Cannot whistle, and huge foodie!

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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