Mobility/Logistics Technical Support Specialist

Philadelphia, PA | Contract

Post Date: 11/29/2017 Job ID: 9758 Industry: Technology

Mobility/Logistics Technical Support Specialist

Job location: Philadelphia, PA

Contract duration: through April 2018

Daily responsibilities:
  • Order devices and accessories
  • Activate devices and ensure cellular connectivity
  • Customized devices if applicable
  • Manage inventory and track assets with 100% accuracy
  • Assign user to appropriate tablet in NexTEM
  • Label tablets, accessories, mobile bundle and boxes
  • Create UPS shipping labels
  • Coordinate and manage shipping deployment logistics
  • Coordinate and manage onsite deployment logistics (Optional)
  • Track and confirm package delivery
  • Manage one off users or exception cases
  • Coordinate with logistics coordinators on package delivery
  • Coordinate with project team on logistics communicates, issues and status
  • Provide daily shipping statistic report(s) and update master spreadsheet

Support Experience:
  • Assist with end user Secure Hub enrollment questions
  • Assist with end user Secure Hub branded apps questions / issues
  • Assist with end user iPad setup questions
  • Assist Super Users with technical questions
  • Trend common questions to include in training and tips & tricks
  • Provide Super Users training and commonly asked / trended questions
  • Maintain professional interactions and rapport with business clients and customer focus

Technical Skills:
  • Must be onsite during deployment with the equipment
  • Ability to manage workload against schedule and deliver on time
  • Competency in adapting and proving in high paced, challenging, changing and ambiguous situations
  • Attention to details, ability to drive results and act independently with little direction
  • Must be exceptionally organized
  • Skilled to manage and satisfy requirements from different deployment scenarios
  • Ability to quickly understand concepts and drill down into actionable steps
  • Ability to troubleshoot and analyze technical issues
  • Anticipates and resolves complex issues with logically and critical thinking.
  • Ability to provide improvement to streamline processes
  • Professional written and verbal communication skills and communicate proactively
  • Must have strong working knowledge of MS office and SharePoint
  • Must follow-thru on tasks and action items on a timely manner
  • Must have ability to navigate day-to-day activities and look into the bigger picture to identify  risks and issues proactively
  • Must have hardware or software deployment skills with different business areas
  • Must have mobile experience background; know how to navigate iOS or Android system
  • Willingness to learn new technology and hardware
  • Must be able to facilitate or train in large group settings
  • Must be able to analyze data and provide report summary
  • Must have exceptional work ethnic and positive attitude
  • Focus on delivering in excellence and exceptional service to meet our customer experience commitments.



Karen Garach

Fun Facts: Proud mama, beach lover, and Bruno Mars superfan

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