Warehouse Management Systems User

Chatham, NJ | Direct Hire

Post Date: 05/23/2017 Job ID: 9474 Industry: Technology
  • Position: Warehouse Management Systems User
  • Location: North Jersey 
  • Status: Direct Hire
  • Salary: $50, 000

The Warehouse Management Systems Super User individual serves as main point of contact on all WMS-related matters for the operation.  This position interacts with internal and external clients on all levels to help resolve IT-related issues and provides answers in a timely manner.  Submitting tickets and escalating ticket P1 status to facility and client. This includes tracking and documentation of user requests, engaging appropriate site/corporate/client resources to support the operation and timely closing of support service requests.

Responsibilities:
  • Acts as the primary support of the client’ s systems solutions for the user community
  • Develops and maintains tracking tools for support service requests and resolutions by location and resource
  • Engages appropriate expert resources when complex support issues arise outside of the WMS application
  • Works with the team to successfully close support service request issues and support testing activities
  • Effectively communicates relevant IT-related information to site management and client management (as appropriate)
  • Initiates and implements improvements in all areas of IT responsibility
  • Communicates effectively with internal clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase internal client satisfaction and deepen client relationships

Requirements:
  • Prior WMS and business analyst experience strongly preferred
  • Prefer College degree (Bachelor’ s/Associates) in computer science, business, or a related field. Has knowledge of commonly used concepts, practices, and procedures
  • Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community
  • Experience with any WMS Software, Accellos One products is preferred
  • Some RF systems and equipment experience

Skills and Knowledge: 
  • Strong proficiency with an established WMS preferred, with special emphasis on Accellos One Products.
  • Demonstrated ability of successfully working with operational resources
  • Ability to manage and prioritize multiple requests to ensure timely response to the users
  • General familiarity with warehousing / distribution operations
  • Core computer and applications competency relevant to role (Including MS Office, especially Excel)
  • Excellent verbal and written communications skills
  • Demonstrated ability to work in a cross-discipline team environment
  • Ability to train and support users on new updates/enhancements as needed

Tyler Mataya

Fun Facts: Avid sports fan, Intramural Sports champion, enjoys visiting the Jersey Shore.

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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