Customer Service / Onsite Technical Support Specialist
2000 South Colorado Boulevard Denver County, CO 80222
Customer Service/ Onsite Technical Support Specialist
- Status: Contract assignment
- Estimated Duration: 12 months+
Our client is looking for a Technical Support professional with strong experience in Customer and client facing support experience.
This role will be for the main technical representative in the store and functions as the face of IT with the employees. This role will take direction from the Supervisor and will work with the Greeters and other Technicians daily.
Job description – work with a technical staff of four. Provide excellent customer support for all technology products and services. Works with customers/employees to answer questions and resolve problems related to all lines of business to products and services. Diagnose customer technical problems and provide creative solutions and alternatives that meet business needs.
Resolve issues within a specified timeframe per our procedures. Refer unresolved issues and escalate problems to appropriate technical support groups identified in the Customer Support Process and ensure resolution is achieved. Follow up on all escalated tickets in other areas to ensure customer receives assistance requested.
Maintain documentation on incoming issues via the registration tool including steps and actions taken to resolve customer issues. Identify opportunities for process improvement and problem elimination. Continually focus on learning new technologies to support rapidly changing and expanding environment. Must be able to provide high level summaries to supervisor when required during an incident situation and or project updates.
Understands Customer Satisfaction is key to the overall success and the selected candidate must present a positive, smiling, customer-focused image.
Skills - Understands customer' s issues and demonstrates real concern. Customer centricity is a must to lead by example. Establishes credibility quickly by following up and taking initiative. Defines problems quickly and resolves majority of issues within specified timeframe. Demonstrates creativity in generating solutions. Proactively translates technology into a business solution which addresses a problem not expressed by the customer and enhances the business result. Must be able to multi-task and handle all line of business skills. Must be able to work with minimal supervision. Must possess the ability to function in a team environment.
Education - A minimum of 3 years’ experience in the IT field with either an in depth knowledge of technology or a broad knowledge of multiple technologies and platforms. Must have excellent oral, written and communication skills.
Critical Competencies –
- Customer Focus
- Conflict Management
- Motivating Others
- Problem Solving
- Team Player
Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.
To be considered for this position you need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.
If you feel you are qualified for this position, please apply directly via talonpro.com.
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If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!