Help Desk Analyst

Bergen County, NJ

Posted: 10/22/2018 Employment Type: Contract Industry: Technology Job Number: 10314
  • Title: Help Desk Analyst (Level I/II)
  • Status: Contract 3 + Month contract 
  • Location: Northern NJ - Bergen County
  • Remote: No

Are you a strong communicator that enjoys working in a team setting?  Have you worked in alternate help desk support roles in your career with a lot of phone and face to face support?  We have a need to hire in a contract capacity due to high volume and company growth.  This is a fast paced work environment.

The ideal candidate should have excellent customer service skills, be outgoing, diligent and interested in helping people with their technical issues.  Superior communication skills are necessary.

  • Respond to and follow up on technical support tickets submitted via phone, email, and Web.
  • Provide IT assistance for operating systems, productivity software and a variety of other software applications used internally.
  • Investigate and implement solutions to technical issues in a timely and efficient manner.
  • Understanding of basic networking concepts.
  • Ability to evaluate and resolve problems quickly and effectively.
  • Ability to clearly articulate problems and issues either written or verbally for escalation to second level support.
  • Experience with IT support ticketing systems.:

Experience with, but not limited to, the following applications or other related applications:
  • Remedy Service Desk, LanDesk, Cisco VPN, Windows 7 and above, Domain Account Administration, Microsoft Productivity Suite, Google Applications, Print Driver Installations, Apple OS and iOS, MS One Drive and Office Online, Adobe Suite’ s.
  • Technical knowledge of multiple vendor and form-factor hardware ideally including Lenovo, Apple and Microsoft hardware.
  • Strong peripheral knowledge including multi-function printers

If you or someone you know is  qualified for this position, please contact Gillian Unger at!  Referral bonus offered and paid along with great benefits.


Gillian Unger

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