Help Desk Analyst

Bergen County, NJ

Posted: 10/22/2018 Employment Type: Contract Industry: Technology Job Number: 10314
  • Title: Help Desk Analyst (Level I/II)
  • Status: Contract 3 + Month contract 
  • Location: Northern NJ - Bergen County
  • Remote: No

Are you a strong communicator that enjoys working in a team setting?  Have you worked in alternate help desk support roles in your career with a lot of phone and face to face support?  We have a need to hire in a contract capacity due to high volume and company growth.  This is a fast paced work environment.

The ideal candidate should have excellent customer service skills, be outgoing, diligent and interested in helping people with their technical issues.  Superior communication skills are necessary.

Responsibilities:
  • Respond to and follow up on technical support tickets submitted via phone, email, and Web.
  • Provide IT assistance for operating systems, productivity software and a variety of other software applications used internally.
  • Investigate and implement solutions to technical issues in a timely and efficient manner.
  • Understanding of basic networking concepts.
  • Ability to evaluate and resolve problems quickly and effectively.
  • Ability to clearly articulate problems and issues either written or verbally for escalation to second level support.
  • Experience with IT support ticketing systems.:

Experience with, but not limited to, the following applications or other related applications:
  • Remedy Service Desk, LanDesk, Cisco VPN, Windows 7 and above, Domain Account Administration, Microsoft Productivity Suite, Google Applications, Print Driver Installations, Apple OS and iOS, MS One Drive and Office Online, Adobe Suite’ s.
  • Technical knowledge of multiple vendor and form-factor hardware ideally including Lenovo, Apple and Microsoft hardware.
  • Strong peripheral knowledge including multi-function printers

If you or someone you know is  qualified for this position, please contact Gillian Unger at Gunger@talonpro.com!  Referral bonus offered and paid along with great benefits.

 

Gillian Unger

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