IBM BigFix Technical Support Specialist

Hartford County, CT

Posted: 11/01/2018 Employment Type: Contract Industry: Technology Job Number: 10333

IBM BigFix Technical Support Specialist
  • Status: Contract assignment
  • Estimated Duration: 1 year
  • Hourly Target Range: TBD

A Health Insurance company is presently looking for a Technical Support Specialist with experience with IBM BigFix.  The Technical Support resource on the Software Asset Management team will be responsible for assisting with the monitoring, maintaining, supporting, and documenting of all aspects of the IBM BigFix Platform and IBM BigFix Inventory (BFI) software and associated servers. Would be responsible for automating existing processes.
 

You will be responsible for:

Designs, develops, tests, debugs and implements more complex operating systems components, software tools, and utilities with full competency. Coordinates with users to determine requirements. Reviews systems under development and related documentation. Makes more complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation. May coordinate activities of the project team and assist in monitoring project schedules and costs.
 

Skills:
  • How IBM software sub capacity licensing works.
  • How the BigFix Console is used to configure Tasks and Fixlets for execution
  • How BigFix Inventory Tasks and Fixlets work to collect data needed for software asset discovery
  • How DNS, DHCP, IP addresses, Masks and Subnets work.
  • Experience and demonstrated familiarity and accomplishment with Windows and Linux tools and techniques.
  • Proven problem solving and root cause analysis capabilities.
  • Strong verbal and written communication skills.
  • Ability to follow complicated procedures and processes.
  • Experience with programming, scripting and automation a plus.


Proficient in:
  • MS-Windows Server 2008 - 2016
  • Linux Red Hat Enterprise Server - RHEL 5.11 - 7.5
  • VMware' s vSphere console
  • DB2 LUW command line processor (CLP)
  • Linux Utilities (i.e., Ksh, Bash, vi, PuTTY, WinSCP)
  • Data manipulation with MS-Excel
  • Writing and troubleshooting batch(Windows) and shell(Linux) scripts.
  • Writing and execution of scripts with PsExec(Windows) and Ansible(Linux).
  • Performance analysis of processes on Windows and Linux servers.
  • Automation capabilities 

 
Education:
Bachelor degree in computer science plus 2 years working on both Microsoft and Midrange Unix servers or equivalent in work experience.

Required Skills:
  • DOCUMENTATION 
  • LINUX 
  • PROBLEM SOLVING 
  • ROOT CAUSE ANALYSIS 
  • SCRIPTING  

Additional Skills: 
  • TECHNICAL DOCUMENTATION 
  • ASSET MANAGEMENT 
  • BASH 
  • CLP 
  • DATA MANIPULATION 
  • DB2 
  • DHCP 
  • DNS 
  • DOCUMENTING 
  • EXCEL 
  • INVENTORY 
  • KSH 
  • MICROSOFT EXCEL 
  • MIDRANGE 
  • PERFORMANCE ANALYSIS 
  • PROCESSOR 
  • RED HAT 
  • SOFTWARE ASSET MANAGEMENT 
  • TECHNICAL SUPPORT 
  • UNIX 
  • WINDOWS SERVER 2008  


Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.

To be considered for this position you  need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.

If you feel you are qualified for this position, please apply directly via talonpro.com.

Shane Brand

Fun Facts: Loves to cook, Beach bum, Future Dog owner. 

 


If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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