Junior Citrix Administrator
Philadelphia, PA 19101 | Contract
- Position: Junior Citrix Administrator
- Location: Philadelphia, PA
- Status: Contract assignment
- Estimated Duration: 1 year
- Hourly Target Range: TBD
A Health Insurance company located in Philadelphia, PA is presently looking for Junior Citrix Administrator focusing on helping support the Xenapp and XenDesktop environment.
Description Of Work:
The Citrix Virtual Workstation Junior Administrator will serve as a technical team member supporting complex virtualization environments focusing on Citrix XenApp and XenDesktop.
- Provide initial triage of daily support tickets using CVW Support documentation, escalate to senior CVW Support team members when needed.
- Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.
- Support the testing, piloting and implementation of changes or new product rollouts. Provide technical guidance to support staff in other areas.
- Proactively manage continuous process improvement based on customer feedback, and process standards. Must possess strong customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise. Must follow the change management and problem management processes.
- 1-2 years of experience supporting and maintaining Citrix XenApp and XenDesktop preferred
- Must be able to work independently and as part of a team
- Understanding of basic networking concepts
- Understanding of basic Active Directory concepts
- Knowledge of PowerShell preferred
- Bachelor degree in computer science or a related discipline strongly preferred
Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.
To be considered for this position you need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.
If you feel you are qualified for this position, please apply directly via talonpro.com.
If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!