Messaging Engineer

Philadelphia, PA 19195 | Contract

Post Date: 05/22/2018 Job ID: 10039 Industry: Technology
  • Position: Messaging Engineer
  • Location: Philadelphia PA
  • Status: Contract to hire 
  • Remote Option:   Yes

A Health Insurance company located in Philadelphia, PA  is presently looking for a Messaging Engineer. The selected candidate can work onsite in PA, but there is an option to work in a remote capacity.

Description Of Work:

Provides engineering leadership and oversight on architecture, design, development and implementation of Messaging and Collaboration products and infrastructure.  Significant product expertise in Skype for Business is required.  Expertise in Exchange 2013/2016 and Active Directory 2012/2016 is preferred.  Demonstrated capability of administration and design of complex Microsoft PowerShell scripts is required.

This individual should excel in the design and implementation of these solutions, as well as possessing extensive troubleshooting skills with resolving complex issues in a large global operating environment.

The ideal candidate should have over 10 years of global experience in a 10, 000+ user environment across all relevant technology disciplines.

RESPONSIBILITIES:

Owns architecture and design of Messaging and Collaboration solutions in a 60, 000+ account production environment.  Specific product categories include Microsoft Skype for Business, Microsoft Exchange, and Active Directory.

Provides engineering leadership and oversight on architecture design, engineering and development of information technology solutions in an international, multi-site, multi domain topology.

Manages the troubleshooting and resolution of infrastructure compatibility issues based on system architecture, project requirements, and customer expectations.

Serves as the lead technical consultant responsible for design, engineering and development of information technology solutions.

Partners with IT leadership on engineering and support related issues to develop strategies related to endpoint management. Collaborates with teams across the organization to resolve issues and drive projects. May manage other infrastructure engineers, contractors or vendors on a project basis.

Owns the design and implementation of existing or new technologies. Provides technical guidance to support staff on the team and in other areas.  Makes complex modifications to existing software to fit specialized needs and configurations, and maintains program libraries and technical documentation.

Proactively manages continuous process improvement based on customer feedback, new or emerging technologies, and process standards.

Qualifications:

Bachelor degree in computer science or a related discipline required, and at least 10 years of experience in all aspects of computer operations or an equivalent combination of education and work experience. Strong judgment and management skills and considerable aptitude in human relations are expected.

Relevant Microsoft or other technical certifications are a plus.

Problem solving; ITIL Service Operations processes; ability to work independently and as part of a team; strong customer service and customer support skills with the ability to communicate difficult technical concepts clearly to a variety of individuals of varying technical expertise and understanding.

Experience and extensive knowledge working with numerous Microsoft technologies such as Skype, Exchange, and Active Directory as well as other similar technologies.  Microsoft PowerShell scripting experience is required.

10 or more years of experience in 24/7 global multi-site environments with over 10, 000 users, including experience in the architecture, design, and implementation of new messaging and mobility based solutions.  Demonstrated excellent problem solving, problem management, and root cause analysis skills.

Education:

Bachelor degree in Computer Science or a related discipline and at least six, typically eight or more years experience in all phases of infrastructure network management or its equivalent in education and work experience.
 

Required Skills:  
  • ACTIVE DIRECTORY 
  • ARCHITECTURE 
  • COMPUTER OPERATIONS 
  • CUSTOMER SERVICE 
  • CUSTOMER SUPPORT  

Additional Skills: 
  • EXCEL 
  • EXCHANGE 
  • ITIL 
  • MICROSOFT EXCHANGE 
  • OPERATIONS 
  • PROBLEM SOLVING 
  • PRODUCTION ENVIRONMENT 
  • ROOT CAUSE ANALYSIS 
  • SCRIPTING 
  • CUSTOMER SERVICE ORIENTED 
  • DOCUMENTATION 
  • INFRASTRUCTURE ENGINEERING 
  • MICROSOFT EXCEL 
  • PROCESS IMPROVEMENT 
  • PRODUCT EXPERTISE 
  • RETAIL SALES 
  • TECHNICAL DOCUMENTATION  

Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.

To be considered for this position you  need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.

If you feel you are qualified for this position, please apply directly via talonpro.com.

 

 

Gillian Rummler

Fun Facts: Loves to snowboard, Huge fan of the Green Bay Packers and lover of all things Fast and the Furious.

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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