Mobile Device Inventory Analyst

Philadelphia County, PA

Posted: 11/05/2018 Employment Type: Contract Industry: Technology Job Number: 10349

Mobile Device Inventory Analyst
  • Status: Contract assignment
  • Estimated Duration: 1 year
  • Hourly Target Range: TBD

A Health Insurance company is presently looking for a Mobile Device Inventory Analyst who will be responsible for managing mobile device inventory, incoming packages and storage room organization on a daily basis.

You will be responsible for the following: 
  • Resolve  customer problem tickets, providing troubleshooting assistance with their mobile devices
  • Prepare equipment for deployment when a spare device (mobile phone, tablet, iPad, and jetpack) is required by ensuring they are in working order, factory reset and ready for activation
  • Notify customers when they are not in compliance with corporate policy and rectify the problem
  • Manage multiple tasks,  prioritizing them in order of importance while adhering to deadlines as well as other daily duties
  • Work with preferred wireless carriers to assist with troubleshooting as well as validate and revise our customer’ s portal access and privileges
  • Identify and implement opportunities for department improvements and enhancements

Skills:
  • Requires excellent customer service, analytical and communication skills as well as multitasking, organization and prioritizing projects, reports and daily duties. Have the ability to work effectively both on your own and in a team setting, be able to think outside the box and the capability to locate information and resolutions on your own. Must have prior experience working with mobile devices (cell phones, Apple products, smartphones and tablets), excel and reporting. 

Education:
  • Associate degree in Computer Science or a related discipline and up to two years of experience in IT or an equivalent combination of education and work experience. 

Required Skills:  
  • CUSTOMER SERVICE 
  • MOBILE DEVICES 
  • EXCELLENT COMMUNICATION/ORGANIZATIONAL/MULTI-TASKER   

Additional Skills: 
  • MULTI-TASKING 
  • CUSTOMER SERVICE ORIENTED 
  • DEPLOYMENT 
  • INVENTORY 
  • WIRELESS  

Thomas Stephan

Fun Facts: Loves surfing, fishing, exercising, and video games!

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.