Production Support Engineer

New York, NY 10003 | Direct Hire

Post Date: 05/10/2018 Job ID: 10027 Industry: Technology

Production Support Engineer
  • Location: NYC
  • Status: Full-time/direct-hire
  • Salary Range: Around $90K annually
  • Remote Option: Partial remote/partial on-site if necessary

Job Description:

A software company is presently looking for a Production Support Engineer to add to their growing team.

This is a great opportunity for a candidate with less than 10 years of experience.

You will be responsible for:
  • Providing expert, hands-on support with product installation, configuration, and troubleshooting in client production environments.
  • Take ownership of technical support tasks, as part of larger implementation projects, by working collaboratively with clients and/or Implementation Partners.
  • Research, diagnose, troubleshoot and identify solutions to resolve issues encountered during product installation or upgrades.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Interface with third-party support organization for level 1 and 2 support issues
  • Interface with engineering teams for level 3 support issues
  • Author technical documentation (such as installation notes) and contribute to the knowledge base maintained by the Support organization.
  • Participate in internal UAT cycles, to verify as well as acquire knowledge about new product releases.


Required Skills
  • BS degree in Information Technology, Computer Science or equivalent
  • Proven working experience in enterprise software support, cloud support or as a software or QA engineer
  • Four-plus years of application support experience on Java based solutions or two-plus years of Java development experience
  • Knowledge of Java, SQL, and basic Windows and Linux commands
  • Experience with technical and process documentation
  • Strong problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills
  • Bi-lingual skills (English and Spanish) preferred, but not required

Thomas Stephan

Fun Facts: Loves surfing, fishing, exercising, and video games!

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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