ServiceNow Engineer

New York, NY 10004 | Contract to Direct Hire

Post Date: 02/28/2018 Job ID: 9905 Industry: Technology

Position: ServiceNow Engineer 
Location: NY, NY
Status: Contract to hire 
Pay Rate: $70/hr-$75/hr

                                              Job Description 

Our client in New York is seeking  an experienced software tools developer who will be responsible for  the development, configuration, testing and support of ServiceNow (IT service management ticketing). In addition, this individual would be responsible for integrations with 3rd Party Products. 

  • Develop ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS

  • Solution and provide requested enhancements to existing ServiceNow applications

  • Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks

  • Work with functional teams and the Systems Administrator to deliver automated workflow solutions in ServiceNow

  • Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc.

  • 3rd party software integrations with ServiceNow

  • Facilitate and support the rollout of new application and enhancements in ServiceNow

  • Configure ServiceNow Discovery and Orchestration

  • Develop web services using Java scripts for API’ s with other applications

  • Develop new features within client instances using XML, workflow, and other related technology and tools

  • Adhere to established testing, change management and communication guidelines

  • Interact with the ITSM SME and deployment project managers to understand the conceptual design and technical requirements

  • Creation of development specifications

  • Responsible for implementation all aspects of the ServiceNow IT Service Management (ITSM) platform per best practices including:

    • Performing core configuration tasks

    • Working with UI policies, data policies, UI actions, business rules and client scripts

    • Creating new applications and new modules to establish an information hierarchy

    • Establishing and interacting with configuration management database (CMDB); managing data with import sets, updates sets and transform maps

  • Responsible for maintaining the base platforms, reporting and data warehousing and cross-platform integrations between other ITSM-related delivery tools such as:

    • Infrastructure monitoring (LogicMonitor, SolarWinds and Splunk, etc.)

    • Contact center systems (8x8 and Cisco CCM, etc.)

    • Cloud administration consoles (VMware vCloud Director and plug-ins, etc.)

    • Client account management systems (CRM, time sheets and invoicing, etc.)

    • Reporting portals and data warehouses

  • Bachelor’ s degree in the field of computer science, engineering, information technology or similar related field; significant relevant experience may substitute for formal education

  • Minimum five to ten years of relevant, hands-on development experience

  • Advanced skills with JavaScript, HTML and XML required for process development and automation

  • Experience with the following is beneficial: C#, Java, HTML, CSS, Javascript, AngularJS, HTTP, JSON, Jelly, SAML and SSO, Microsoft AD, LDAP,   SOAP, REST

  • Good database knowledge: SQL, T-SQL, MySQL, SQL SSRS

  • Strong general knowledge of web services

  • Any experience with ServiceNow IT Service Management (ITSM) platform or similar (such as BMC Remedy, etc.) would be a plus

    • Application UI

    • Process and solution integration

    • Workflow design/configuration

    • Reporting

  • Advanced knowledge of Integration components (SSO, LDAP, etc.)

  • Strong hands on development experience with web technologies (XML, HTML, JavaScript, and Web Services)

  • Knowledge of technical components such as LDAP, VPN, SSL technologies is required

  • Experience in Asset management, ITSM modules, CMDB, Discovery, Service Mapping, Event Management, Orchestration would be a plus

  • Advanced development experience with .NET programming languages.

  • Software Integration experience utilizing Web Based API

  • Ability to plan and prioritize work to deliver positive results with minimal supervision

  • Excellent interpersonal and communication skills

  • Must exhibit professionalism and good judgment

  • Team player that exhibits professionalism and   enjoys working collaboratively as part of a team, as well as working independently to produce results

  • Demonstrates ability to analyze business needs, use problem-solving skills and develop solutions

Frank Paparelli

Fun Facts: Loves Soccer, Travel buff, and Technology aficionado.

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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