Cisco Voice Support Specialist

Philadelphia County, PA

Posted: 10/24/2018 Employment Type: Contract Industry: Technology Job Number: 10323

Cisco Voice Support Specialist
  • Status: Contract assignment
  • Estimated Duration: 5 months +
  • Hourly Target Range: TBD

A client of ours is presently looking for a Cisco Voice Support Specialist who will  serve as the lead technical consultant responsible for the continuous operation and performance of the enterprise voice infrastructure.  You will also be responsible for day-to-day operations of mission critical technologies including Cisco Voice Gateways, Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Emergency Responder and Oracle SBC. Candidate will troubleshoot and proceed on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.  Respond to high impact issues on a 24x7 basis, participating in a rotating on-call schedule with other team members.   

Responsibilities include:
  • Configure, maintain, and support Cisco Unified Communication Manager (CUCM)
  • Configure, maintain, and support Cisco Unity Connection (CUC)
  • Configure, maintain, and support Cisco Emergency Responder (CER)
  • Configure, maintain, and support Cisco Voice Gateways (VG)
  • Troubleshoot and resolve CUCM, CUC, CER, and VG issues within the core voice infrastructure
  • Configure, maintain, support and monitor Session Border Controllers (SBC' s) within core voice infrastructure
  • Troubleshoot and resolve SBC issues within the core voice infrastructure
  • Patching and upgrades to the SBC' s as needed

Experience necessary:
  • Experience with Cisco Unified Communications Manager, Cisco Unity, Cisco Emergency Responder and Jabber in enterprise deployments.  This includes management of endpoints and user accounts in large-scale systems.
  • Experience with Oracle/Acme Session Border Control technologies
  • Experience with Oracle/Acme Session Border Control technologies
  • Oracle/Acme Training and certifications a plus
  • Some experience with Cisco Unified Contact Center Enterprise, WebEx, Telepresence and VCS
  • Solid experience with voice gateways: MGCP, SIP, H.323, SCCP, digital PRI/T1, analog FXO/FXS
  • Strong knowledge and extensive experience in dial plan designs and implementation.
  • Solid experience with various client applications integration such as Cisco Jabber
  • Experience with virtualization, specifically VMware, Cisco UCS B/C Series servers
  • Experience with voice carrier systems from – Verizon and Level 3
  • Strong problem solving and analytic skills to isolate problems, recommend solutions, and implementation of solutions
  • Strong verbal and written communication
  • Experience with scripting or automation a plus
  • Experience with process documents and training experience a plus


Bachelor degree in Computer Science or a related discipline and at least four, typically six or more years experience in all phases of infrastructure network management or its equivalent in education and work experience

Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.

To be considered for this position you  need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.

If you feel you are qualified for this position, please apply directly via



Frank Paparelli

Fun Facts: Loves Soccer, Travel buff, and Technology aficionado.

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