Citrix Technical Support Specialist
2 Liberty Place Philadelphia County, PA 19192
Title: Citrix Technical Support
- Contract assignment: 8 months+
Our client is seeking a Citrix Virtual Workspace Technical Support specialist. Candidate will provide administration experience, and work onsite supporting complex virtualization environments focusing on Citrix XenApp and XenDesktop. You will possess strong communication and customer service skills.
- Provide initial triage of daily support tickets using Citrix Support documentation, escalate to senior Support team members when needed.
- Provide timely resolution for technical support issues via telephone, email, instant message, and remote support to efficiently assist customers with their support needs.
- Support the testing, piloting and implementation of changes or new product rollouts. Provide technical guidance to support staff in other areas.
- Proactively manage continuous process improvement based on customer feedback, and process standards. Must possess strong customer service skills and be able to communicate highly technical concepts to individuals with varying levels of technical expertise. Must follow the change management and problem management processes.
- 1-2 years of experience supporting and maintaining Citrix XenApp and XenDesktop preferred Must be able to work independently and as part of a team Understanding of basic networking concepts Understanding of basic Active Directory concepts Knowledge of PowerShell preferred
- Bachelor degree in computer science or a related discipline strongly preferred
- ACTIVE DIRECTORY
- CHANGE MANAGEMENT
- CUSTOMER SERVICE
- TECHNICAL SUPPORT
- CUSTOMER SERVICE ORIENTED
- PROCESS IMPROVEMENT
- RETAIL SALES
To be considered for this position you need to have the ability to work in a very fast paced environment, and be a quick learner. Excellent communication skills are essential in this role.
If you feel you are qualified for this position, please apply directly via talonpro.com.
If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!