Delivery Manager

Philadelphia, PA

Posted: 05/13/2022 Employment Type: Contract Industry: Technology Job Number: 11919

Job Description


Job Title:  Delivery Manager
Location: REMOTE

Duration: 5 months

**Candidates must be able to work on our W2

This position represents the Global Experience & Identity (GXI) organization, Organizational Effectiveness & Delivery department, Service Performance & Experience (SPX) group, and Strategy Delivery Office (SDO) team. Individuals in the position perform the role of Project or Program Manager as asked by the SDO Lead. Responsibilities include driving the planning, execution, and closure of deliverables related to Endpoint and IT infrastructure initiatives.  The qualified candidate must be proficient at identifying and raising risks and issues so they’ re mitigated and managed appropriately ensuring initiatives are delivered on time and within budget. Knowledge, skills, and experience utilizing the agile methodology while leveraging Jira or other similar tools, as demanded by individual projects, is required.

Specific areas of responsibility are:
  • Customer Focus
    • Work with IT leaders and business stakeholders across the company to understand customer needs
    • Work to deliver a consistent, reliable customer experience
  • Leadership
    • Lead cross functional teams of senior team members up to director level
    • Represent our client to external stakeholders and customers on technology topics
    • Embrace a lean agile mindset
  • Strategy
    • Assist in establishing the strategic direction for the SDO team
    • Contribute to the planning of the overall organizational strategy
  • Stakeholder Management
    • Meet with key stakeholders to define requirements for future solutions
    • Work closely with key stakeholders to successfully integrate solutions and objectives
    • Work closely with 3rd party vendors to drive governance and ensure delivery on commitments
  • Continuous service improvement
    • Support service improvement efforts to prevent or reduce incidents, enhance existing support, and improve customer experience.

 

Qualifications:
  • Demonstrated project/program management experience ideally in areas such as endpoint, compute or cloud
  • Strong leadership, interpersonal skills and team building skills
  • Strong written and verbal communication skills
  • Strong organizational and problem-solving skills
  • Experience leading organizational change involving technology and associated business processes a plus
  • Agile (Kanban / Scrum) experience desired
  • Experience managing 3rd party vendors at enterprise-level a plus
  • Bachelor’ s degree preferred, or equivalent combination of education, training, and/or experience.

Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Plum Benefits.

To be considered for this position you need to have the ability to work in a very fast paced environment and be a quick learner. Excellent communication skills are essential in this role.   

Meet Your Recruiter

Ashley Allen

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