E-Commerce Incident Manager

new york county, NY

Posted: 05/13/2022 Employment Type: Contract Industry: Technology Job Number: 11920

Job Description


Title: eCommerce Incident Manager
Location: 2x per week on-site in NYC and 2x per month on-site in Long Island
Type: 1+ year contract (long-term)

You will be the single point of contact to follow critical incidents for the US and CAN eCommerce RUN incident management using dashboards set for our key business partners from CSC, eCom warehouse OPS, eCommerce business team and finance.
  • Report on backlog weekly and monthly to key stakeholders and IS eCom manager on eCommerce RUN KPis
  • Be responsible for the service now tickets backlog management and daily dashboards monitoring
  • Build a strong network in the eCommerce IT support ecosystem with HQ overseas
  • Coordinate with Nam eCom IS Manager, support teams and with suppliers IT team (WMS development team in particular) to tackle incidents on priority technical flows (order creation, shipments, returns etc)
  • Support closely with finance/ops/CSC and support teams ahead of end of month closings
  • Identify, document, and escalate recurring issues that becomes problems

Technical skills:
  • Order Management Systems (Fluent preferred)
  • Warehouse Management Systems
  • Familiar with complex API/ web services-based interfaces
  • ITSM tools (Service Now preferred)
  • Software Development Lifecycle Tools (Jira preferred)

Non-technical
  • Ability to appreciate impact of issues, investigate them and inform very quickly
  • High reactivity
  • Analytical skills (excel, pivot tables)
  • Communication skills including C level.
  • Ability to present complex topics in a synthetic way
  • Business Process analysis
  • Speaking French is a plus

Meet Your Recruiter

Lillian Raftopoulos

Fun Facts: NJ Devils fan, loves going on outdoor adventures like hikes or beach days and painting

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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