IT Resource Manager

Hudson County, NJ

Posted: 04/18/2019 Employment Type: Contract to Direct Hire Industry: Technology Job Number: 10642

IT Resource Manager
  • Contract - 6 months
  • Hudson County New Jersey

Our client is looking for an IT Resource Manger to optimize deployment of their  workforce by assigning  professionals to roles that satisfy the needs of their internal projects, develop their people, and support their strategic business priorities.   Resource Management (RM) is the science and art of efficient and effective deployment and re-deployment of our clients  resources as and when they are needed.   The goal of the Resource/Project Coordinator function is to proactively engage with employees (Project Managers & Resource Managers), gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them. 

The IT Resource Manager will be responsible to oversee the  overall project portfolio and the allocation of resources across all projects to minimize resource constraints and maximize project success rates which will include the following responsibilities:
  • Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
  • Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences
  • Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration
  • Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly
  • Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
  • Utilize all available RM tools and resources to identify candidates and develop creative staffing solutions for open resource requests
  • Develop and maintain relationships with key IT and Business leaders, and leverage these relationships to maximize deployment opportunities for assigned population
  • Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners
  • Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or “ big picture” benefits
  • Escalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriate
  • Actively maintain one-on-one relationships with assigned practitioners in order to develop   detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching
  • Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
  • Collaborate with Project and Resource Managers to confirm practitioner schedule details and collect schedule changes
  • Collaborate with Project and Resource Managers to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements

3 Top Skills 
  • Resource Management experience
  • PPM Tools - ServiceNow
  • Project Management skills 

RM Tools, RM Data Management, and Other Technology
  • Experience with RM in ServiceNow PPM
  • Maintain high level of proficiency in all resource management tools and relevant technology resources
  • Maintain detailed knowledge of RM reporting capabilities
  • Collaborate effectively with Project and Resource Managers to ensure that schedule and resource request data is current, complete, and accurate at all times

Knowledge of Our Business
  • Maintain an understanding of the lines of business, markets, and products/offerings across the Bank
  • Maintain detailed knowledge of the practitioner skills profiles in the assigned RM system
  • Maintain knowledge of the project schedule and pipeline in order to manage available resources and advise on future supply and demand

Practice Operations
  • Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern
  • Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendation

Recruiting (Acquisition & Mobility)
  • Provide input to recruiting/HR based on current and expected future demand
  • Provide input on potential fit and job role options for campus and experienced hire candidates, as needed
  • Collaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hire

  • Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, along with Hotel Engine Benefits.


Gillian Unger

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