Support Technician

Nassau County, NY

Posted: 04/01/2019 Employment Type: Contract to Direct Hire Industry: Technology Job Number: 10598

Support Technician
  • Status: 6+ month contract to hire
  • Hourly Target Range: around $17/hr.
  • Schedule: Tuesday thru Saturday 1: 00-9: 30PM OR Tuesday thru Friday 9: 00-5: 30 and Saturdays 7: 00-3: 30
  • 2 week training period will be Mon - Fri 9: 00am to 5: 30pm 
  • Remote Option: None

• Provide first-level support for all calls coming into a Help Desk.
• Troubleshoot, diagnose and resolve any incoming calls.
• Ensure all aspects of calls are fully and clearly documented in the issue tracking system.
• Place and expedite service calls with our outside vendors when on-site assistance is required.
• Escalate any store issues that you are unable to resolve to the proper level of support.
• Provide proper follow up of all unresolved issues regarding not only your own calls, but any open calls in our system.
• Identify and communicate any patterns or trends of incoming calls to Help Desk Management.
• Provide technical or logistical support to any projects as assigned.
• High school diploma plus Associate degree or technical school certificate required.
• PC hardware and troubleshooting knowledge, A+ certification.
• Knowledge of Windows OS – XP & NT.
• Basic WAN/LAN knowledge with Cisco equipment.
• Basic knowledge of wireless networks and devices.
• Excellent written and verbal communication skills and analytical, problem-solving skills.
• Customer service experience preferred.

Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, along with Hotel Engine Benefits.

Karen Garach

Fun Facts: Proud mama, beach lover, and Bruno Mars superfan

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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