Technical Customer Support Specialist

Davidson County, TN

Posted: 03/25/2019 Employment Type: Contract Industry: Technology Job Number: 10580

Technical Support Specialist

  • Status: Contract assignment

  • Estimated Duration: 9 months+

Candidate will be responsible for providing  guidance, assistance, coordination and follow-up on client questions, and resolves complex problems or malfunctions of all systems applications, hardware and software. Responds to the more complex problems escalated by the help desk staff pertaining to all application hardware and software products supported by the IT area. Provides technical guidance and consults with vendors and other systems support units to identify and resolve complex client problems.

Alerts clients and team members when a major problem is suspected. Performs recovery testing to confirm availability of systems where outages have occurred. Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction. Participates in the analysis of client identified issues or problems which may require changes to department procedures, standards or systems. Evaluates effectiveness of new utilities and tools. Minimal supervision. Assists in the training of less experienced staff.

Bachelor degree in Computer Science or a related discipline, at least four, typically six years' experience in IT or an equivalent combination of education and work experience. Requires strong analytical and communication skills, sound judgment, and the ability to work effectively with client and IT management and staff.  Provides 2nd level technical support to customers and internal staff for all Remote Service technology products and services offered by and our business partners. Resolves issues and completes service requests within a specified timeframe. Works with external vendors and customers on escalated issues to ensure resolution.

Seasoned professional with advanced troubleshooting skills, great customer service skills and the ability to work in a fast paced environment.  Strong attention to details, self-starter with good analytical and communication skills, sound judgment, and the ability to work effectively with client and IT staff.

Technical background required:

  • A+ certification would be a plus (not required)

  • Desktop PC Support

  • MAC OS support

  • MS Windows

  • Trouble tickets - troubleshooting

  • Help Desk

  • Customer Support experience

Benefits include Medical and Dental Insurance, 401(k), Employee Service Center, Referral Bonuses, Loyalty and Longevity Bonuses, and Hotel Engine Benefits.   

If you feel you are qualified for this position, please apply directly via

Justin Simler

Fun Facts: Avid New York Sports fan: Rangers, Yankees, and Giants, Big movie and TV fan: especially Gangster films (Goodfellas is my favorite movie of all time), Avid skier

If you feel like you are the right fit for the job above, please click the apply online button below and I will be sure to reach out ASAP!

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